Returns Policy

WHAT can be returned?
All items can be returned if in original Condition of purchase. No open bags or Boxes accepted. We have a 20% Re stocking fee for all items returned. Older Discontionuied items can incur a larger fee.

WHEN do items need to be returned by?
All returns to be within 7 days of Purchase

WHERE do items need to be returned to?
HEI International

Unit 3 No 6 Gladstone Road

Castle Hill

NSW - 2154

HOW do customers return items?
In person or via Mail. We are a Monday to Friday business and will accept delivery from 9am to 5pm.

SHIPPING for returns?
Original shipping rates are not refundable, you are required to cover the return shipping costs.

CREDIT for returns?
Store credit or refund to the original account the sale was made from - eg Credit Card, Cash or Paypal.